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SMS Terms and Conditions

1. Introduction

  • By opting in to receive SMS/text messages from True Haul Trucking, you agree to the following Terms & Conditions. These messages may include updates related to towing services, vehicle pickups, repair status, invoices, ETA notifications, and general customer service communication.


2. Message Frequency

  • Message frequency will vary based on your interaction with our company. You may receive:

    • Service request confirmations

    • Driver ETA updates

    • Vehicle pickup/delivery notifications

    • Repair updates

    • Account, billing, and customer service messages

    • We will not send marketing or promotional texts unless separately and explicitly consented to.


3. Opt-In

  • By requesting service, providing your mobile number, or texting our service number, you consent to receive SMS/text messages from True Haul Trucking.


4. Opt-Out

  • You may opt out of SMS/text messaging at any time by replying:

  • STOP – to cancel all text communications.

  • HELP – for assistance or additional information.


After texting STOP, you will receive a confirmation message. You will not receive additional SMS messages unless you re-opt in or initiate new service communication.

5. Message & Data Rates

  • Message and data rates may apply according to your mobile carrier plan.

  • We are not responsible for charges imposed by your carrier.


6. Supported Carriers

  • Our SMS service works with most major U.S. mobile carriers.

  • Delivery is not guaranteed and may be affected by your carrier’s limitations.


7. Privacy Policy

  • We respect your privacy and will never sell your information.

  • Your mobile number and all communication are used strictly for service-related purposes.

  • View our full Privacy Policy here: www.truehaultrucking.com/privacy-policy


8. Customer Responsibilies

  • By providing your mobile number, you confirm that:

  • You are the account holder or authorized user of the mobile number.

  • You are at least 18 years old.

  • You understand these terms and consent to receiving SMS/text communications.


9. Disclaimer

  • SMS/text messages may be delayed or undelivered due to network or carrier issues.

  • True Haul Trucking is not liable for delays or failures in SMS delivery.


10. Contact Information

For questions or help regarding SMS messages, contact us:
Phone: 251-339-4969
Email: r.minchew@truehaultrucking.com
Website: www.truehaultrucking.com

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